Frequently Asked Questions

Bam Blanks is a Family-Owned Small business that sells craft supplies such as:

- Acrylic blanks

- Wood blanks

- Vinyl

- Stickers

- Decals and Decal/Acrylic sets

- Accessories, and more! 

Please, Email us at: customercare@bamblanks.com or Message us on Facebook via the Bam Blanks and More messenger.

Business Hours:

Monday - Friday (Excluding Holidays)

6am - 3pm PST

7am - 4pm MST

8am - 5pm CST

9am - 6pm EST

Bam Blanks does not sell cut files. All cut files that Bam Blanks provides are OUR property and are sent complimentary to be used ONLY with the matching acrylic you've purchased from us.

*You may use any of the cut files you've received from us, with any of our basic shapes (Circles, Square, Hexagon, Ornament Tags, etc.)*

YOU MAY NOT:

-Sell our cut files (Which includes altering or taking any part of our cut file and using it to sell)

-Share our cut files (Which includes altering or taking any part of our cut file and sharing it)

-Use or Alter any part of our cut file to use on acrylic blanks, wood blanks, etc. that you've purchased from another vendor (which include your own cutting machine)

-Use our cut files to cut your own acrylic or wood

-Use our cut files to make molds

[[We will do our due diligence, if we receive information that our files are being used inappropriately.]]

**WE RESERVE THE RIGHT TO REFUSE SERVICE TO AND/OR BAN ANYONE FROM OUR WEBSITE AND ALL OF OUR SOCIAL MEDIA WITHOUT WARNING**

Order status inquiries: Once your order has shipped, you will receive an Email with your tracking number. The tracking number will also be attached to your Account on our website under its respective Order.

Please check the Banner at the top of our website, for status on the dates orders that we are currently shipped through! All customers are required to Read and Agree to our Shipping policy before placing their order (There is a checkbox at the bottom of the Cart screen that will NOT allow you to place your order unless it's checked)!

All orders are shipped Complete [(Please Note: If your order has Regular items and you've also added a Subscription box/boxes, please know that the Regular order will ship separately from the Sub Box(es)! For more information on when Sub Boxes ship out every month, please read the description in that listing)]

**Please check your package when it is received, as filing a claim through Route Insurance is Time-sensitive!**

If a mistake was made on our part, please reach out to us! We double-check all packages before shipment, however, we do understand that mistakes happen.

Please email customercare@bamblanks.com with:

- Description of the mistake

- A photo of the paper invoice

- A photo of the mistake, or all items received to show that pieces are missing! (Customers often misidentify shapes, which may lead them to believe that the correct shape is missing! For this reason, we require photo proof)

If your order has been delivered within 5 days, we can:

• Send the shape(s) as soon as we can.

or

• Refund the piece(s) and add a note to your account to send with your next regular order.

If your order was delivered later than 5 days ago, we can:

• Refund the piece(s).

Please email us at Customercare@bamblanks.com and we will discuss pricing and purchase minimums. Right now, we are not creating custom designs, but you are welcome to create your own or purchase an SVG from a website such as, Etsy, and we can cut acrylic to match that file.

Please keep in mind that we will not cut shapes for Copyright/Trademark files.

After purchasing the acrylic blank, you will receive a complimentary SVG file that matches that shape.

(Please note: Our "Decal and Acrylic sets", along with a few of our specialty shapes do not come with a cut file. The description listing will state what is included with the purchase of that particular item.)

Once you've downloaded the SVG file, you can open it in your Design Software. You can use this file as a Print and Cut image, or Ungroup it and cut it in pieces out of Vinyl, Card stock, Sticker paper, etc.

What is an SVG?

An SVG, or Scalable Vector Graphics is an XML-based vector image format for two-dimensional graphics with support for interactivity and animation.

The background pieces is a reference for you. It shows you the exact size of the acrylic piece. This piece should be removed before cutting your vinyl.

𝐂𝐑𝐈𝐂𝐔𝐓 𝐔𝐒𝐄𝐑𝐒:
If you’re using Cricut Design Space, please make sure you're using the Resizing Files chart that is located here:

https://bamblanks.com/blogs/file-help/resizing-cut-files-in-design-space

𝐒𝐈𝐋𝐇𝐎𝐔𝐄𝐓𝐓𝐄 𝐔𝐒𝐄𝐑𝐒:
Please, make sure you've upgraded to at least the Designer Edition, in order to open our SVG files.

If you’re receiving an error “THE UPLOADED SVG CONTAINED THE FOLLOWING ITEMS THAT ARE NOT SUPPORTED: PATTERN FILLS”, Click “OK” or “CONTINUE” and Save the file. After that, you can change the color of the pieces that had a pattern to whatever solid color you’d like.

(Please feel free to join our Facebook group to watch a Talk-through tutorial on this)

Immediately after you place an order, you'll receive an email from Delivery@Shopify.com with a subject line "Your downloads are ready!". These same files are also in your Order Confirmation email if you click on the 'View Your Order' button and scroll down on that page!
If all of the cut files you’ve ordered blanks for aren't in that email, you’ll receive a separate email containing the remaining cut files from Customercare@Bamblanks.com within 3 Business Days of placing your order. Please check your Spam/Junk folder before contacting us.

• **It is your responsibility to download the cut files and store them accordingly. We will not re-send files for any reason. If you've lost your file(s), or the download link has expired because you did not download them within 6 months of your order date, you will need to check your account on our website to see if the file(s) have been moved there. If it's not availbe there, you'll need to re-purchase the listing to obtain that file again. THERE WILL BE NO EXCEPTIONS**

*~THE FILES THAT ARE SENT FROM DELIVERY@SHOPIFY.COM ARE ONLY DOWNLOADABLE ON A COMPUTER (Unless it's a .Zip file, those are able to be downloaded on any device). If you need to download the files onto a Phone/Tablet device and the file is not zipped, please email Customercare@Bamblanks.com and request for the file(s) to be manually sent. [We are working to have all files attached to your account on our website, so please be patient with us as our goal for this is to have them added by Mid-2024]
 

• **It is your responsibility to download the cut files and store them accordingly. We will not re-send files for any reason. If you've lost your file(s), or the download link has expired because you did not download them within 6 months of your order date, you will need to check your account on our website to see if the file(s) have been moved there. If it's not available there, you'll need to re-purchase the listing to obtain that file again. THERE WILL BE NO EXCEPTIONS**

To locate the files that have been attached to your account, you'll Login to your account on our website and in the Account section scroll down to the "My Digital Downloads" section. 

We are actively working to move files to be available there. These files are attached as .ZIP files and are compatiable to be downloaded onto any device. Once you've downloaded the file, you will unzip the file and it will convert into an SVG file. 

The items we sell are cut to order, so we do not accept returns or exchanges. Please make sure that you are looking at the Option choices and Badge reel size comparison photo that we have on each listing, so that you order the correct shape, acrylic type, color, and size acrylic for your project.

If a mistake was made on your part, we may attempt to reach out to you to rectify the issue within that same day. If we do not receive a reply, we will process the order as what you paid for on your Invoice. Please make sure that you're reading through the Option choices completely. After your order is placed, you will receive an Order Confirmation which also describes what you've purchased and will be receiving. If you see that you've made a mistake, please reach out to us the same day to see if we can make changes for you. If no color choice is made for Specialty acrylic or you've chosen the incorrect specialty color for the Acrylic type that you've paid for, we will chose the color for you. Thank you!

If a mistake was made on our part, please reach out to us! We double-check all packages before shipment, however, we do understand that mistakes happen.

Please email customercare@bamblanks.com with:

- Description of the mistake

- A photo of the paper invoice

- A photo of the mistake, or all items received to show that pieces are missing! (Customers often misidentify shapes, which may lead them to believe that the correct shape is missing! For this reason, we require photo proof)

If your order has been delivered within 5 days, we can:

• Send the shape(s) as soon as we can.

or

• Refund the piece(s) and add a note to your account to send with your next order.

If you order was delivered between 5 - 15 days, we can:

• Refund the piece(s).

Refunds information can be found in our Policies here: Refund/Cancellation Policy

When you purchase Route Package Protection, you can report an order issue for packages that may be lost, stolen, or damaged.

Click here to file a Route Claim

Read Route Package Protection Policies. 

All issues must be reported within 60 days of the order date.

Ensure you report an issue within the respective deadlines:

• Damaged: Within 15 days of when the package was marked delivered
• Lost (domestic): Between 7* and 30 days from the last tracking update
• Lost (international): Between 20* and 30 days from the last tracking update
• Stolen: Between 5* and 15 days of when the package was marked delivered

*Route requires these wait-to-file periods for stolen and lost orders as packages are sometimes delayed in transit or prematurely marked as delivered. 

If you opt out of Route Protection BAM Blanks is not responsible for lost, damaged, or stolen items!

Route Package Protection covers lost, stolen, and damaged items that fit the following criteria. Review the policies to understand what lost, stolen, and damaged items Route will cover.

Note: Route refunds the cost of the item(s) alone. Shipping costs, taxes, custom/duty fees, and the Route premium are not included. 

Make purchases and share your Referral link, to accumulate points that can be redeemed toward Rewards. To access this, click on the 'Crown' that is located at the bottom left-hand corner of our website.

We are shipping out Regular/Non-Sale orders as quickly as possible. While our goal is to ship out orders no later than 1 week, we can not guarantee that timeframe at this time.

[Until further notice: If you place an order, you are agreeing to and understanding that the information stated above is NOT a guarantee!]

Please keep in mind that the Shipping method you choose does not include the time that it takes for us to process your order.

(For example: If you choose Priority Mail Express, your order is still subject to our processing timeframe stated above BEFORE the Priority Mail Express timeframe from USPS begins)

Once the order is processed, it is shipped through USPS or UPS.

**COVID-19 NOTICE**

USPS Notice: https://faq.usps.com/s/article/USPS-Coronavirus-Updates-for-Residential-Customers

UPS Notice: https://www.ups.com/us/en/help-center/shipping-support/service-guarantee.page

All orders are made and cut on-demand. Bam Blanks is a family owned and operated, true Small Business. We do not have giant warehouses with thousands of items sitting on the shelves. Every single item in your order is handmade by us. 

We understand the utmost importance of your order and are working to get them out as fast as possible. We thank you for ANY patience you're willing to give us during this time.

We cannot add to or combine orders.

Yes, we do. We ship USPS mail. We will need a valid phone number for all customs forms, so please be sure to add that to your account information.

How much is shipping? It depends on the weight and size of the items you order. You can add items to your cart and prior to supplying any payment information you can see the shipping cost.

Transit time varies for International orders.

Yes, we collect sales tax for anyone residing in the state of Texas.